Zenetex LLC

  • ITIL Senior Subject Matter Expert (SME)

    Posted Date 3 months ago(3 months ago)
    # of Openings
    Job Location
    US-AZ-Fort Huachuca
    Information Technology
  • Overview

    ZENETEX specializes in management and technology support services for a variety of Federal agencies and commercial organizations nationwide. Our company is experiencing tremendous growth across all of our practice areas! In support of future work, we are reviewing resumes for the position of ITIL Senior Subject Matter Expert (SME). This is a contingent position - actual employment will be dictated by contract award. Candidates meeting the minimum requirements will be contacted by a member of our recruiting team. The ITIL Senior SME will provide ITIL infrastructure subject matter expertise to develop, improve, integrate, measure, and report on operational processes and comply with ITIL processes IAW the most current version of ITIL. This position will require an active  DoD Secret security clearance; we are unable to consider candidates not cleared at this level.   

    Primary Duties and Responsibilities

    • Develop and provide a monthly workload report to the COR detailing ITIL, matrixed, and functional categories support.
    • Apply best business practices to assess, develop, maintain, and update ITIL infrastructure documentation. At a minimum, the documentation shall include goals, purpose, scope, logical and physical process flows, roles and responsibilities (RACI), key process activities and tasks, inputs, outputs, process measures, and reporting requirements.
    • Provide ITIL training and facilitate knowledge transfer among Contractor and Government personnel
    • Verify that services and service levels are of value to the customer and that services meet agreed to needs
    • Assist in oversight of organizational design & transformation
    • Utilize appropriate frameworks and models in the development of tailored material for decision-making purposes that will meet the unique needs of the customer   

    Education and Experience Requirements


    • Bachelor’s Degree preferred


    • Information Technology Infrastructure Library Manager’s Expert Certificate or higher is required

    Security Clearance

    • This position will require U.S. citizenship and an active DoD Secret clearance.

    ZENETEX is an equal opportunity/affirmative action employer. Qualified applicants are considered for employment without regard to age, race, sex, national origin, sexual orientation, disability, veteran status, or any other characteristic protected by law.


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